Guide Agency
Since 2004

Walking tours in Old Riga

Old Town, culinary tour, Ring of Boulevards and Art Nouveau district, Soviet Riga, Wooden architecture and activities

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Riga: 2-Day Hop-On Hop-Off Tour

Explore the city of Riga at your own pace with a 2-day ticket to the hop-on and hop-off sightseeing bus. Get panoramic views of the Old Town and Art Nouveau districts, and jump off at the sights you want to further explore.

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Terms and conditions

TERMS USED IN TERMS AND CONDITIONS


Provider - Limited Liability Company "Smile line", registration no. LV40003947891, legal address Ogres county, Ogre, Biškrēsliņu street 13 LV-5041, actual address Rātslaukums 7, Riga LV-1050, phone +371 29542626, e-mail: info@smileline.lv. Customer - a natural or legal person who expresses an interest in purchasing, purchasing, or purchasing a product or using a service for a purpose that is not directly related to its business; Legislation - Cabinet Regulation No. 20 of May 20, 2014 255 "Provisions on the distance contract", Consumer Rights Protection Law, Civil Law, Commercial Law and other binding legal acts. Internet site - Seller's website www.smileline.lv; General Terms and Conditions - These Terms (General Terms and Conditions of the Website).


1. General provisions
1.1. The Customer orders and the Provider executes transactions (tours) agreed with the Provider in advance for a certain fee.
1.2. These rules determine the relations, rights, duties and responsibilities of both parties.
1.3. A transaction is deemed to be executed when the parties have met all the steps outlined in the following paragraphs:
1.3.1. The customer has applied for an order on the website.
1.3.2. The customer has ordered a specific tour by guided tour of choice in 3 foreign languages: English, German or Russian (Walking tour in the Old Town, Jurmala, Sigulda, Rundāle, Walking tour in the Old Town + Riga Black Balsam tasting, Walking tour - Art Nouveau in Riga, Walking tour - a late walk around Old Riga).
1.3.3. The Provider has received an order from the Customer and confirmed it by e-mail.
1.3.4. The performer has complied with all conditions and has completed all tours according to the order.
1.3.5. The Customer has paid for the actions performed by the Provider as specified in Clause 4 of this Clause.
1.4. An Provider may only accept customers for the selected tour only if it is approved by the online system and the customer presents a booking coupon or a personal identification document corresponding to the first and last name received in the email referred to in paragraph 3.1. point.
1.5. By accepting these Terms, the Client agrees to transfer his personal data to the
1.3.4. The performer has complied with all conditions and has completed all tours according to the order.
1.3.5. The Customer has paid for the actions performed by the Provider as specified in Clause 4 of this Clause.
1.4. An Provider may only accept customers for the selected tour only if it is approved by the online system and the customer presents a booking coupon or a personal identification document corresponding to the first and last name received in the email referred to in paragraph 3.1. point.
1.5. By accepting these Terms, the Client agrees to transfer his personal data to the Provider. An executor is a personal data processing officer, in accordance with the General Data Protection Regulation. The Client's personal data is the Provider entitled to process with the aim of realizing his services or within the framework of concluded contracts, to keep an account of clients, to offer, to provide and maintain his services, to realize and protect the Provider”s rights and legal interests to fulfill the obligations of the agreement, to fulfill the obligations specified in regulatory enactments. An Provider has the right to obtain personal data from third parties, as well as to transfer it to third parties in the framework of his contractual obligations, in compliance with the objectives specified in these Regulations, in accordance with the procedure established by regulatory enactments, in order to implement his services or in the case of a legitimate request.


2. Transaction execution procedure
2.1. During the working day, the Customer buys from the Provider indicating the customer's name, telephone number, language and number of people.
2.2. a vaucher as an endorsement shall be sent to the buyer by purchasing the tour.
2.3. The customer can call +371 29542626 at 09:00-18:00 to find out information about tours and their availability, or any other issue related to customers (for example, if the client can not find the guide at the agreed meeting place).
2.4. The Provider executes the order in terms that correspond to the Customer's choosen tour.
2.5. The Customer shall settle with the Provider in accordance with Clause 4 of this Regulation.


3. Responsibilities, rights and obligations of the both parts.
3.1. The Provider ractor guarantees the execution of transactions (tours) at the time reserved by the Customer or within the time limits specified by mutual agreement, from the moment when the Order has applied for an order. The meeting place for the client and artist / guide is Ratslaukums 7, at the Blackheads House in the office of the guide's office.
3.2. The performer is responsible for guiding the tour with a qualified guide in the language of your choice.
3.3. If the Provider is not in a position to take a tour for any reason, then he is responsible for bringing the other tour guide to the reserved tour for the some amount.
3.4. In case of insufficient or inaccurate information, address, number of people, etc., the Provider must immediately contact the Client and report on it, and agree on further action.
3.5. The Provider is responsible for ensuring that his vehicle is in good technical condition, clean and in good condition throughout the tour, and that the Provider is responsible for all technical damage.
3.6. The Client is obliged to accurately indicate the information necessary for the transaction specified in clause 3.1 of these Terms and Conditions.
3.7. Responsibility for changes in the application and its refusal:
3.7.1. If the Client modifies an individual tour or refuses from it later than 48 (fourty eight ) hours before the date of the tour indicated in the Application, as well as in the event of a non-arrival of the tourist, the Client shall bear the losses incurred by the Provider in the amount of 100% (one hundred percent) of the total Request price;
3.7.2. More than 5 days - returns 100% of the amount.
3.8. Releases within 10 days.


4. Payment
4.1. Payment is possible in one of the following ways:
4.1.1. making a non-cash transfer
4.1.2. with a Visa or MasterCard payment card.


5. Disputes and disagreements
5.1. The legal relations arising from these Terms and Conditions shall be governed by the laws of the Republic of Latvia.


6. Unforeseen circumstances
6.1. The both parts are not liable for damage caused by force majeure: Acts of a natural disaster, accident, disaster, epidemic, war, strikes, internal unrest, acts of blockade, power and administration, and any unforeseeable emergency or event that is outside the control of the Parties and is not the result of their fault or negligent conduct and which is not could have been avoided by taking appropriate precautions.

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We provide guided tours in Riga and Latvia in 18 different languages. Professional guides will always give you advice on things to do in Riga while you are here. Our main aim is – happy and informed visitors of our city who will remember this experience and have good memories of Latvia.

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